Viskan - Notice history

Experiencing partially degraded performance

Viskan API - Degraded performance

Viskan Automations - Degraded performance

Viskan Backoffice - Degraded performance

Viskan Citrix (Legacy) - Operational

Viskan eCom engine - Operational

Notice history

Jun 2026

Degraded performance in parts of Viskan Backoffice
  • Resolved
    UTC
    Resolved

    This issue was caused by an issue in how traffic was being distributed across our servers, which put too much load on one of them. The issue has been identified and remedied, and everything is now back to normal.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    A part of the older generation of Viskan Backoffice is currently experiencing degraded performance. Specifically the one that handles in-store related features, such as click & collect. We are investigating.

Connectivity issues in Viskan web stores
  • Resolved
    UTC
    Resolved

    This incident is now marked as resolved. We have adjusted the server resources to minimize future risk.

  • Update
    UTC
    Update

    The issues are still under control and are being monitored. We are adjusting server resources to minimize risk of this happening again.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

May 2026

Connectivity issues in Viskan web stores
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The issue was traced back to a small configuration oversight. Our team is refining our deployment workflows to ensure better stability moving forward.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Apr 2026

Issues in our database cluster
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
Performance issues affecting multiple Viskan services
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Sporadic connectivity issues
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The connectivity issues have been resolved. Services are returning to normal operation as network stability at our hosting provider has been restored.

    We are currently monitoring the environment to ensure continued stability. A full incident report will be shared once our internal investigation is complete.

    Current status: All systems operational.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Apr 2026 to Jun 2026

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