Viskan - Issues with Citrix backoffice – Incident details

Experiencing partially degraded performance

Issues with Citrix backoffice

Resolved
Degraded performance
Started about 2 months agoLasted about 3 hours

Affected

Viskan API

Degraded performance from 9:31 AM to 12:14 PM

Viskan Backoffice

Degraded performance from 9:31 AM to 12:14 PM

Viskan Citrix (Legacy)

Operational from 9:31 AM to 12:14 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.