Viskan - Degraded performance across the Viskan platform – Incident details

We have deployed a series of improvements, and performance is now at an acceptable level and has stayed stable since. We are therefore closing this incident. Improving performance remains a priority, and we will keep working on making the platform faster. Thank you for your patience. If you still have problems, please contact support.

The performance improvements deployed last week have had a clear positive effect, and overall platform performance is significantly better than at the start of this incident. We continue to monitor closely.

Some routines are still running slower than we expect. We have identified these areas and are preparing a further round of performance work targeting them. We will share another update as these improvements are rolled out.

We apologise for the inconvenience and thank you for your patience.

We have now deployed a series of performance improvements to the platform, and we are seeing measurable results. Updates are reaching web stores faster, and the larger routines are completing more quickly than they have in recent weeks.

We are not declaring the issue resolved yet. Our team will continue to monitor performance closely, and further improvements are already planned and underway.

We will post another update as the work continues, and of course when we consider the situation fully stable.

Thank you for your patience throughout this.

We have increased the capacity of the systems behind the platform. In short, the servers that handle data updates and heavier routines now have significantly more processing power and memory available to them.

We expect this to improve performance, but we want to be careful not to promise more than we can confirm at this stage. We will be monitoring the effects closely over the coming days, and we are continuing to investigate additional improvements.

You may still experience delays while we evaluate the situation. We will post another update as soon as we know more.

Thank you for your continued patience.