Postmortem: Network connectivity issues – 2026-01-29
We have concluded our investigation into the brief connectivity disruption that occurred today. Please find the details regarding the cause and our resolution below.
Summary
Between 12:09 and 12:13 CET, consumers and clients experienced intermittent issues accessing the Viskan eCom engine and other Viskan services. This was caused by an external service disruption with our network hardware’s cloud management provider.
Root cause
The issue originated from an upstream outage within the cloud platform used to manage our core network switches. Even though our physical hardware was healthy, the disruption in the external management system caused temporary instability in how data was routed through our network.
We have confirmed this was an external provider issue and was not caused by our scheduled maintenance from the previous evening, though the two events occurred in close proximity.
Incident timeline
2026-01-29 12:09 CET: Connectivity issues were first detected and confirmed by our monitoring team.
2026-01-29 12:13 CET: The external provider’s service stabilized, and all connectivity to Viskan eCom engine and other Viskan services was fully restored.
Next steps
We will continue to look into how we can reduce disruptions caused by upstream network providers like this in the future.
We value your patience and apologize for any inconvenience this may have caused.
