After looking into and following up on this incident, we can now give more information about what happened.
Root cause
On 2025-12-11 between 02:59 CET and 03:44 CET, Viskan services experienced intermittent unavailability. This issue was caused by a technical disturbance affecting network connectivity within our primary production environment. Services were fully restored by 03:44 CET, and all systems are currently operating normally.
Incident timeline
02:59 CET: Technical disturbance affecting network connectivity began, resulting in intermittent access issues for customer websites.
03:44 CET: Network connectivity was fully stabilized and all services were verified as restored.
Follow up
We are currently coordinating with our hosting partner to investigate the specific root cause and are awaiting an incident report with a more detailed timeline of the disturbance.
We are sorry for any inconvenience this might have caused you.
